Terms & Conditions

We accept orders placed via our online checkout, official WhatsApp corporate channel (+92 336 4082141), or in-store at 85 Temple Road, Abid Market, Lahore.

Payment methods supported include Cash on Delivery (COD) across Pakistan, Direct Bank Transfer (with 3% discount incentive), and mobile wallets including JazzCash and EasyPaisa.

Prices listed on the website are in Pakistani Rupees (PKR) and include standard nationwide shipping unless specified otherwise for high-volume commercial RO plants.

Delivery Timeline: Domestic RO orders are dispatched within 24 business hours. Deliveries typically arrive within 2–4 business days across major cities in Punjab, Sindh, KPK, and Balochistan.

Doorstep Installation: Free professional installation by certified LivePure water technicians is provided in 20+ major metropolitan cities (including Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Gujranwala, Sialkot, and Peshawar).

Customers are responsible for providing an active electrical power outlet (220V AC) within 1.5 meters of the installation site and a functional cold water inlet line with suitable pressure.

For strict biological and drinking-water safety reasons, once a Reverse Osmosis system or replacement cartridge has been installed and connected to any plumbing line, it is strictly non-returnable and non-refundable.

Unopened, non-installed units in their original factory-sealed condition may be eligible for return or exchange within 7 days of delivery upon customer request, subject to inspection.

Promotional items, discounted bundles, and clearance units are sold as final sale.

Warranty coverage is strictly defined: 6 Months on the RO Booster Pump and 12 Months on the RO Storage Tank. Electrical components (power adapters, UV ballasts, solenoids) carry no manufacturer warranty due to unstable municipal power grids.

Usage of substandard replacement cartridges from non-genuine vendors voids mechanical pump coverage.

For any support inquiries, warranty assistance, or water test scheduling, please reach our official support desk at: