Privacy Policy

When you place an order, book a water test, or request technician installation, we collect:

• Contact Information: Full name, mobile phone number, WhatsApp contact number, and email address.
• Delivery & Installation Address: Street address, city, sector/colony, and relevant landmarks for courier or technician navigation.
• Water Quality Profile: Source water type (Line Water / Municipal, Bore / Underground, Tanker) and approximate TDS readings for tailored filter recommendations.
• Transaction Records: Order item details, invoice records, payment receipt screenshots (for Bank Transfer/JazzCash), and warranty registration dates.

Your details are strictly used for legitimate fulfillment purposes:

• Processing, packing, and dispatching your RO purifier and filter cartridge orders.
• Coordinating free doorstep technician installation appointments in your city.
• Validating warranty claims for RO pumps and storage tanks against order records.
• Sending automated WhatsApp and SMS order confirmation and tracking alerts.

We adhere to strict anti-spam principles. We will never sell, lease, or monetize your contact details, phone numbers, or delivery information to any third-party marketing brokers.

Data is only shared with verified logistics carriers (e.g., TCS, Trax, Leopards) strictly to fulfill package delivery to your doorstep.

Our website uses industry-standard SSL (Secure Socket Layer) encryption. Customer records are maintained in secure databases with role-based administrative access restricted to verified LivePure personnel.

If you have any questions or wish to request data correction or deletion, please reach us directly: