Official Policy Documentation

Return & Refund Policy

This policy applies to all purchases made through Livepurefilters.net, including Lahore (Abid Market) Shop sales and all online orders placed through our official website or WhatsApp (03364082141).

At Livepurefilters.net, we are committed to providing you with high-quality water purification solutions. We want your water crisp and your experience smooth. Please review our policy regarding returns and warranties below.

1Returns & Exchanges

We strive for perfection, but we understand that plans change. To maintain the highest health and safety standards for our water systems, please note the following restrictions:

Sale & Promotional Items

All items purchased on sale, at a discount, or during promotional events are Final Sale. We do not accept returns, exchanges, or refunds on these items.

Standard Items

For regular-priced items to be eligible for a return, they must be completely unused, unopened, and in their original packaging.

Post-Installation Policy

Once a system or part has been installed, it is no longer eligible for return, exchange, or refund. We cannot restock items that have been connected to a water supply for hygiene reasons.

Third-Party Vendors

This policy applies only to direct purchases from Livepurefilters.net. We do not offer returns, refunds, or exchanges for products purchased through any third-party vendors or resellers within Pakistan.

2Warranty Coverage

We stand behind the core components of our Reverse Osmosis systems. Our warranty coverage is specific to the following parts:

Component	Warranty Period
RO Pump	6 Months
RO Water Pressure Storage Tank	12 Months

Note: Warranty coverage begins from the date of delivery. This covers manufacturing defects but does not apply to damage caused by improper installation, external physical impact, or usage outside of recommended parameters.

3Non-Warranty Items (Electrical Parts)

To keep our prices competitive and due to the sensitive nature of electrical fluctuations, we do not provide a warranty on electrical components, including but not limited to:

Power Adaptors & SMPSVulnerable to sudden voltage spikes and line surges.

UV Filtration Lamps / ChambersFilament life depends on local operational conditions.

Solenoid ValvesElectro-mechanical components sensitive to fluctuating current.

Wiring and ConnectorsExternal wiring and household socket interfaces.

We highly recommend using a high-quality surge protector with your RO system to safeguard these components from local power surges.

4How to Claim Warranty

If your RO pump or storage tank fails within the specified period, please contact our support team directly via WhatsApp or Phone at 0336 4082141 with:

REQUIREMENT 1

Your Order Number

Invoice number or booking contact phone.

REQUIREMENT 2

Brief Description

A short note explaining the issue observed.

REQUIREMENT 3

Photo or Video

Clear media of the component in question.

Submit Claim via WhatsApp (03364082141)Call Helpline: 0336-4082141

→ View 12-Month Component Warranty Details Explore Systems & Replacement Filters →